Frequently Asked Questions

Everything you need to know about our Mobile, Towing & In-Shop services

 The Shop & Services

    • A: We are located at 229 Sharron Lane, Billings, MT 59105. We recommend calling ahead or booking online to ensure we have a bay open for you.

    • A: Absolutely. We stand behind our work. We provide a twelve month warranty on parts and labor for verified repairs using our supplied parts.

    • PLEASE NOTE: “MEMBERS” AND SOME ITEMS SUBJECT TO DOUBLE OR SPECIAL WARRANTY CONDITIONS.

  • A: Yes! Vehicle emergencies do not care what day it is, so we don't take days off. We are open 365 days a year, including all major holidays. If you need emergency towing, off-road recovery, or urgent roadside assistance anywhere in the Billings area on a holiday, we are ready to roll.

    • A: Yes. For heavy-duty repairs that require a lift or engine hoist, we recommend bringing the vehicle to our shop. If it's not drivable, our Towing Service can pick it up and bring it in for you.

  • A: Yes, we offer advanced auto diagnostic services both as a mobile service and at our shop. If your check engine light is on or your vehicle is running rough, our mechanics use professional diagnostic scanners to pinpoint the exact issue—from simple sensor replacements to complex engine repairs—so we can fix it right the first time.

  • A: Yes, 4W Solutions LLC has mechanics experienced in both standard automotive repair and light-to-medium-duty diesel repairs. We handle fleet maintenance, truck repairs, and routine servicing for drivers across Billings and Yellowstone County.

  • A: Your vehicle’s security is our top priority. Whether we rescue your car from a snowbank late at night or it is sitting at our Sharron Lane shop waiting for replacement parts, your vehicle is stored in a safe, secure and gated location with 24/7/365 video surveillance until the repairs are finished or you are ready to pick it up.

Towing & Transport Services

    • A: Our comprehensive towing service covers extensive distances. Whether you are broken down in the middle of Billings, stranded on a family trip in the dead of night, or need a vehicle transported from a neighboring county, we offer dependable towing from virtually anywhere to your chosen destination.

  • A: Yes! We know that breakdowns don't just happen during business hours. If you are stranded or need a crucial rescue late at night, our emergency towing team is ready to respond. Your safe transport is our top priority.

  • Q: What if my car gets stuck in a ditch or stranded in the snow? A: We offer professional winching and off-road recovery services throughout the Billings area. Montana winters can be unpredictable, so if you slide off an icy road, get stuck in a deep snowbank, or end up in a muddy ditch, our towing equipment can safely recover and extract your vehicle without causing further damage.

  • A: Yes. While we frequently tow stranded vehicles directly to our Sharron Lane shop for expert repair, we are also available for general vehicle transport. If you simply need a vehicle moved safely and securely to another location, we have you covered.

  • A: We have the equipment and expertise to safely tow and transport vehicles even if you have lost or misplaced the keys. However, we do not provide lockout services. If you have locked your keys inside your vehicle and simply need the door unlocked, you will need to call a dedicated local locksmith. But if the vehicle physically needs to be moved or transported without the keys, our towing team can handle it safely.

Advanced Diagnostics & Major Repairs

    • A: Yes, we go far beyond basic maintenance. Our expert technicians perform Level 2 Diagnostic Services to tackle intricate problems, including advanced electrical system repairs, performance enhancements, and complex check engine light issues. We use cutting-edge diagnostic tools to pinpoint the exact problem so we can fix it correctly the first time, rather than just guessing.

  • A: Absolutely. While we handle many repairs via our mobile service, major heavy-duty repairs—like engine replacements, transmission work, or jobs requiring a lift and hoist—are performed at our fully equipped auto repair shop located at 229 Sharron Lane in Billings, MT.

  • A: If your vehicle is not drivable due to a major mechanical failure, you don't need to stress about coordinating a third-party tow. Our in-house towing and transport service can pick up your vehicle from your driveway, the roadside, or your workplace and bring it directly to our shop for expert repair.

 How Mobile Service Works

  • A: Yes! 4W Solutions LLC is a fully equipped mobile auto repair service based in Billings, MT. We bring the repair shop directly to you, whether you are at home, at work, or stranded. We service the entire Billings area, including Laurel, Lockwood, Shepherd, and the greater Yellowstone County region.

  • A: 4W Solutions LLC provides reliable emergency roadside assistance, towing, and vehicle transport. Whether you are dealing with a flat tire, a dead battery, lock-outs, or need emergency towing in Billings, Laurel, or surrounding communities, our dispatch team is ready to get you safely back on the road.

    • A: No. We can work in driveways, office parking lots, or even on the street (if safe). As long as we have a flat, safe surface to jack up the vehicle, we are good to go.

    • A: We do not charge a travel fee for appointments within Billings city limits. For locations outside of town, we charge a simple per-mile fee to cover the distance.

    • Please Note: Our labor rates are lower at our shop since our technicians don't have to travel. If you want the most cost-effective option, booking an in-shop appointment at 229 Sharron Lane will save you money on labor.

    • A: Our technicians are tough Montanans, but we can't compromise safety. If it is pouring rain, snowing heavily, or sub-zero, we may reschedule your appointment or offer to tow your vehicle to our heated shop to get the job done on time.

    • A: Nope! As long as we have access to the keys (and the locking wheel nut key), you can stay inside, go to work, or handle your day. We will send you a digital invoice and inspection report when we are done.

  • A: Absolutely. The expert technicians at 4W Solutions LLC perform comprehensive brake repairs, including brake pad replacements and rotor services, right in your driveway. We save you the time and hassle of transporting an unsafe vehicle to a traditional auto shop anywhere in the Billings area.

  • A: Our comprehensive mobile oil change includes draining the old oil, replacing it with premium conventional or full-synthetic oil, installing a high-quality new oil filter, and completing a basic fluid level check. We handle all the cleanup and eco-friendly oil disposal so your driveway remains completely spotless.

 Parts & Payments

    • A: We strongly recommend using the parts we source. We use premium Platinum Performance parts that come with a warranty. If you supply your own parts, we cannot offer a warranty on the repair, and if the part is incorrect/defective, labor charges still apply.

    • A: We accept all major credit cards, debit cards, and cash. We accept check with valid ID, keeping the right to refuse checks. Payment is due upon completion of the service.

  • A: Yes, we work with most major auto insurance agencies. Whether you need a tow after an accident, slide into a ditch during a snowstorm, or require major mechanical repairs covered under an insurance claim, we can coordinate with your provider to help streamline the process and get you back on the road with less hassle.

    • A: Yes. For any repairs exceeding your pre-authorized amount (or typically over $350), we require a 50% down payment before we begin the additional work. This allows us to order high-quality parts specifically for your vehicle.

    • A: Yes, we have a standard diagnostic fee of $160-$225 to professionally inspect and determine the cause of your problem. In many cases, this fee is applied toward the cost of the repair if you choose to proceed with the work.

  • A: Absolutely. We understand that unexpected breakdowns and major repairs—like engine replacements or transmission work—can put a strain on your budget. We offer flexible financing options so you can get the critical repairs you need right away while paying for them over time. Just ask our team for the details on how to apply.

 After-Hours Drop-Off

    • A: Absolutely. We have a Night Drop Box for your convenience. simply park your LOCKED vehicle in our customer parking area, fill out the envelope/form at the box, place your keys inside, and drop it in the secure slot.

    • Important: Please remove all valuables from your vehicle (including the cab and bed). We are not responsible for lost or missing items left inside.

    • A: We ask that you pick up your vehicle promptly once repairs are complete. A storage fee of $25.00 per day will apply beginning 72 hours after we notify you that your vehicle is ready.