Frequently Asked Questions

How Mobile Service Works

- A: No. We can work in driveways, office parking lots, or even on the street (if safe). As long as we have a flat, safe surface to jack up the vehicle, we are good to go.
- A: We do not charge a travel fee for appointments within Billings city limits. For locations outside of town, we charge a simple per-mile fee to cover the distance.
- Please Note: Our labor rates are lower at our shop since our technicians don't have to travel. If you want the most cost-effective option, booking an in-shop appointment at 229 Sharron Lane will save you money on labor.
- A: Our technicians are tough Montanans, but we can't compromise safety. If it is pouring rain, snowing heavily, or sub-zero, we may reschedule your appointment or offer to tow your vehicle to our heated shop to get the job done on time.
- A: Nope! As long as we have access to the keys (and the locking wheel nut key), you can stay inside, go to work, or handle your day. We will send you a digital invoice and inspection report when we are done.

- A: We are located at 229 Sharron Lane, Billings, MT 59105. We recommend calling ahead or booking online to ensure we have a bay open for you.
- A: Yes. For heavy-duty repairs that require a lift or engine hoist, we recommend bringing the vehicle to our shop. If it's not drivable, our Towing Service can pick it up and bring it in for you.
- A: Absolutely. We stand behind our work. We provide a warranty on parts and labor for verified repairs using our supplied parts.
- PLEASE NOTE: Each ticket is subject to a specific warranty term

- A: We strongly recommend using the parts we source. We use premium Platinum Performance parts that come with a warranty. If you supply your own parts, we cannot offer a warranty on the repair, and if the part is incorrect/defective, labor charges still apply.
- A: We accept all major credit cards, debit cards, and cash. We accept check with valid ID, keeping the right to refuse checks. Payment is due upon completion of the service.
- A: Yes. For any repairs exceeding your pre-authorized amount (or typically over $350), we require a 50% down payment before we begin the additional work. This allows us to order high-quality parts specifically for your vehicle.
- A: Yes, we have a standard diagnostic fee of $60-$75 to professionally inspect and determine the cause of your problem. In many cases, this fee is applied toward the cost of the repair if you choose to proceed with the work.

- A: Absolutely. We have a Night Drop Box for your convenience. simply park your LOCKED vehicle in our customer parking area, fill out the envelope/form at the box, place your keys inside, and drop it in the secure slot.
- Important: Please remove all valuables from your vehicle (including the cab and bed). We are not responsible for lost or missing items left inside.
- A: We accept all major credit cards, debit cards, and cash. We accept check with valid ID, keeping the right to refuse checks. Payment is due upon completion of the service.
- A: We ask that you pick up your vehicle promptly once repairs are complete. A storage fee of $25.00 per day will apply beginning 72 hours after we notify you that your vehicle is ready.
- A: To properly diagnose an issue like a check engine light or a strange noise, we perform a Level 2
  Diagnostic Service. This service is $160 at the shop or $180 if we come to you. This fee covers up to an
  hour of our technician's time with specialized tools to accurately pinpoint the problem, ensuring we
  identify the true cause of the issue and don't just guess.